1. Right to withdraw from the contract
In accordance with applicable consumer law, a Customer making a purchase in our online store has the right to withdraw from a distance contract without giving any reason within 14 calendar days from the day of receiving the order.
To exercise the right of withdrawal, the Customer should inform us of their decision by means of an unequivocal statement via e-mail.
2. Return procedure
To make a return, please:
- write to the email address provided at the bottom of the page in the complaints/returns tab, where, due to an individual approach to each return, everything will be arranged with an employee,
- send the product back to the address: [an employee will send a return label via e-mail].
The product should be returned intact, complete, and – if possible – in its original packaging.
The Customer bears the direct costs of returning the goods, unless the store agrees otherwise with the Customer.
3. Refund of payment
After receiving and checking the shipment, we will refund all payments received from the Customer, including delivery costs (except for additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard method offered by our store).
The refund will be made within up to 14 calendar days from the day we are informed of the withdrawal, using the same payment method used by the Customer, except for cash on delivery – in that case, the method is determined individually with an employee.
4. Product exchange
It is possible to exchange a product for another model after prior contact with customer service. In this case, the cost of returning the product is borne by the Customer, and the cost of reshipment is covered by the store.
5. Exceptions to the right of return
The right to withdraw from the contract does not apply to:
- products made to the Customer's special order,
- goods delivered in sealed packaging which, after opening, cannot be returned for hygiene or health protection reasons,
- products that spoil quickly or have a short expiry date.
6. Contact
If you have any questions about returns, please contact us:
E-mail: claims@doctorvape.eu
Phone: +48 512 370 623
7. Company details
MISRULE SAS
36 RUE DU LOUVRE
75001 Paris, France
NIP (TVA): FR43937998417