Terms and Conditions

Terms and Conditions of the doctorvape.eu Store

Effective date: 29.08.2025

§1. Seller's Details and Contact

The Seller and administrator of the Service is MISRULE SAS, a French law company (Société par actions simplifiée), with its registered office at: 36 RUE DU LOUVRE, 75001 Paris, France, VAT (TVA): FR43937998417, SIRET: 937 998 417 00011, registered in the RCS Paris.

Contact: contact@misrule-sas.com, +33672757815; postal correspondence at the registered office address.

The service is available at doctorvape.eu (hereinafter: "Service" or "Store").

§2. Scope of Application and Definitions

These terms and conditions (hereinafter: "Regulations") govern the terms of providing services by electronic means, the rules for creating an account, placing orders, and the conclusion and performance of distance sales contracts for goods offered by the Seller to consumers within the European Union and other specified jurisdictions.

The terms used mean:

1. Customer - an adult natural person with full legal capacity, making a purchase for a purpose not directly related to their business or professional activity (consumer) or - where explicitly provided - an entrepreneur;
2. User - a person who has created an account in the Service;
3. Goods - in particular, vaporization liquids (e-liquids), flavors, bases, vaporization devices, and accessories, including power elements;
4. Order - the Customer's declaration of intent aimed directly at concluding a sales contract;
5. Account - the User's administrative panel in the Service;
6. Carrier - the transport entity selected by the Customer or designated by the Seller on their behalf;
7. Country of destination - the state to which the Goods are delivered at the Customer's request.

§3. Language, Governing Law, and Jurisdiction

1. Contracts are concluded in one of the language versions available in the Service. In case of discrepancies, the French version shall prevail.
2. The contracts are subject to the law of the French Republic, respecting the mandatory consumer protection provisions of the Customer's country of habitual residence.
3. All disputes shall be settled by the common courts in Paris, without prejudice to the consumer's procedural rights arising from their national law and the right to use the ODR (EU) platform.

§4. Access to the Service, Account, and Age Verification

1. The Service is intended exclusively for adults (18+). The Seller reserves the right to use age verification measures, including declarations, payment authorization, or limited verification of an identity document (with unnecessary data masked).
2. Account registration is voluntary. The User is obliged to provide true and current data and to protect the confidentiality of login data.
3. The Seller may refuse to conclude or may terminate a contract in the event of a justified suspicion of violation of age restrictions, illegal trade, payment abuse, or other violations of the law.

§5. Information about Goods and Safety

1. Some Goods may contain nicotine – a highly addictive substance. The products are not medical or pharmaceutical products and are not intended for treating addictions.
2. It is recommended to use them in accordance with the manufacturer's instructions; use is not recommended for pregnant women, people with cardiovascular or respiratory diseases, and people hypersensitive to the ingredients.
3. In the case of power elements (batteries), the Customer should only use compatible chargers and observe special precautions; damage resulting from improper use does not constitute non-conformity with the contract.
4. Photos and descriptions of Goods are for informational purposes; differences resulting from production batches do not affect the conformity of the Goods with the contract, provided they are not significant.

§6. Prices, Currencies, VAT, and Invoicing

1. Prices are given in the currency indicated in the Service and include VAT (gross prices), unless expressly stated otherwise.
2. In the case of intra-community B2C sales, the Seller uses the OSS (One-Stop Shop) procedure, collecting VAT at the rate applicable to the Customer's country of habitual residence and maintaining the required records (as a rule, for 10 years).
3. Prices do not include delivery costs, customs duties, taxes, or fees arising outside France; these costs are borne separately by the Customer, in accordance with §8 and §9.
4. Available payment methods and any fees are indicated each time during the Order placement process.

§7. Placing Orders and Conclusion of the Contract

1. Presentations of Goods and commercial information in the Service are for informational purposes and do not constitute an offer within the meaning of the relevant provisions. Placing an Order by the Customer constitutes an offer to conclude a contract. The contract is concluded when the Seller sends an explicit confirmation of acceptance of the Order for processing or when preparation for shipment begins, of which the Customer is informed.
2. The condition for processing the Order may be prior payment authorization or its crediting.
3. The Seller reserves the right to refuse to process an Order for important reasons, in particular: lack of payment, negative age verification, justified risk of law violation in the country of destination, justified suspicion of abuse.

§8. Delivery, Transfer of Risk, and Organization of Carriage

1. Deliveries are made from the territory of France to the address
2. As a rule, the Customer chooses the Carrier and commissions them to carry out the transport in their own name. If the Customer uses the "shipping via the Seller" option, the Seller acts solely as the Customer's agent in concluding the carriage contract (selection of the Carrier and dispatch of the shipment). It follows that the cost and risk of carriage – from the moment the shipment is handed over to the Carrier – are borne by the Customer (solution similar to Incoterms® FCA – Paris), unless mandatory consumer provisions state otherwise.
3. Delivery times are indicative. Delays caused by the Carrier's actions, control by public authorities, or fiscal-customs formalities do not constitute improper performance of the contract by the Seller.
4. In some countries, full tracking is activated after the shipment is taken over by the local operator; the Customer will be informed of this in the Service and in the confirmation email.

§9. Public Law Obligations in the Country of Destination (taxes, excise, customs)

1. The Customer acknowledges that in some jurisdictions, the Goods (in particular vaporization liquids) may be subject to national excise duties, customs, or other public fees and labeling/notification requirements.
2. In such cases, these obligations are borne by the buyer/recipient in accordance with the law of the country of destination (e.g., declaration and payment of excise duty, customs, meeting labeling requirements). The OSS procedure applies only to VAT and does not replace excise duty or customs requirements.
3. The Customer undertakes to fulfill the above-mentioned obligations independently and to release the Seller from liability for the consequences of their non-fulfillment (including detention/confiscation of the goods by authorities).
4. The rules for organizing delivery specified in §8(2) serve to clearly and transparently shape the roles of the parties in cross-border transport; the Customer's choice of delivery method does not affect the statutory consumer rights arising from mandatory provisions.
5. The Customer, by placing an Order with delivery outside France, acts as an importer within the meaning of the laws of the country of destination and bears full responsibility for fulfilling customs, excise, and tax obligations related to the import of the Goods.
6. The Seller does not provide customs or fiscal services in the territory of the country of destination and does not act as a tax representative, customs agent, or payer of local taxes. All obligations in this regard are performed by the Customer.
7. The Customer acknowledges that in the event of detention, seizure, or confiscation of the Goods by public authorities due to non-payment of public dues in the country of destination, the Seller – to the fullest extent permissible by applicable consumer law – is not liable and is not obliged to refund the price or costs, without prejudice to the Customer's rights arising from mandatory consumer protection provisions.
8. No provision of these Regulations may be interpreted as transferring tax or excise duties in the country of destination to the Seller.

§10. Right of Withdrawal

• The consumer has the statutory right to withdraw from a distance contract within the period provided for by the applicable law (as a rule, 14 days), counted from the delivery of the Goods.
• The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., e-liquids, mouthpieces), as well as goods made to the Customer's specifications.
• The refund of payments is made within the statutory period after receiving the declaration and the Goods (if required), via the same payment channel, unless the Customer has expressly agreed to a different method.
• The cost of returning the Goods is borne by the Customer, unless the Seller has expressly provided otherwise.

§11. Conformity of Goods with the Contract and Liability

1. The Seller is liable to the consumer for the conformity of the Goods with the contract on the principles resulting from mandatory consumer law provisions (implementation of Directive 2019/771/EU).
2. Regardless of the above, selected Goods may be covered by a manufacturer's warranty – its scope and duration are specified in the warranty document. The warranty does not exclude, limit, or suspend the consumer's statutory rights.
3. The Seller is not liable for damages resulting from improper use of the Goods or failure to follow the manufacturer's instructions.

§12. Complaint Procedure, Mediation, and ODR

1. Complaints should be submitted via the form in the Account or to the e-mail address: claims@doctorvape.eu; it is recommended to provide the Order number, a description of the non-conformity, and the request.
2. The Seller will respond within a reasonable time, in accordance with the applicable law.
3. The Seller provides for the possibility of consumer mediation in accordance with French law; the details of the competent mediator will be indicated in the Service. The Customer can also use the ODR platform.

§13. Limitation of Liability

1. Within the limits permitted by consumer law, the Seller is not liable for: (I) the Customer's failure to perform fiscal-customs duties in the country of destination, (II) the Carrier's actions, (III) decisions of public authorities resulting in the detention, destruction, or confiscation of the Goods.
2. The provisions of this paragraph do not exclude the Seller's liability for personal injury or willful misconduct.

§14. Intellectual Property and User Content

1. The content available in the Service (text, graphics, layout, trademarks) is legally protected; its recording or dissemination without the Seller's consent is prohibited.
2. By publishing a review, the User grants the Seller a non-exclusive, royalty-free license to display it in the Service and promotional materials.

§15. Force Majeure

1. The parties are not liable for non-performance of obligations caused by events they could not foresee or prevent (including actions of authorities, border blockades, supply chain disruptions, epidemics, failures of public systems).

§16. Changes to the Regulations and Archiving

1. The Seller may change the Regulations for important reasons (including changes in law, changes in offer, technology). The previous version applies to contracts concluded before the change.
2. The Service maintains an archive of the Regulations versions available for Users to view.